Refund policy

Once a garment has been paid for, we do not offer returns for a change of mind, event cancellation, sizing issues, etc. If you wish to swap your piece, you may do so if garment is available, however an additional hire fee may be charged depending on cost of updated garment. There will however be no refunds on exchanges. 

We guarantee pickup in Hewett and Freeling with a notice of 5 business days. For hires within 5 days, we will do our best to accommodate your needs. If we are unable to deliver the dress to Hewett or Freeling within this timeframe and you have already paid for it, we will provide a store credit. Please note that refunds will not be issued. You are more than welcome to come to Hewett for pickup or find an alternative method that suits you.

ALL hires MUST be returned no later than 2 days after your chosen event date. For example, if your hire was for a Saturday night, you must return the garment no later than the Monday. For postage hires, your garment must be lodged with Australia Post no later then 4PM on the Monday. If you cannot get to the post office, you must find someone to do this for you. 

Failure to return back to dayout.dresshire or lodge with Aus post within the agreed rental period will result in a $20 late fee. This will be taken out of your bond and will continue by $20 each day until the garment is returned. A ban from hiring may further occur.